OliOli Children’s Museum Qatar Jobs 2023 Careers : Events Coordinator Vacancies in Doha

Position: Events Coordinator

Location: Doha, Qatar

Executive Summary

Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli® (means joy in the Hawaiian language) is a multiple award-winning
contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

The Events Cooridnator (EC) is responsible for fulfilling OliOlis vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOlis brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

FOUNDERS BACKGROUND

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

KEY DUTIES & RESPONSIBILITIES

Visitors Experience and Service

– Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
– Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
– Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
– Contribute to a positive, team-based, and visitor-first centric culture
– Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
– Collect and communicate visitors feedback and suggestions
– Recognize and report visitors trends

Operational Execution

– Take full operational responsibility to ensure that guests have a positive and memorable experience at OliOli®
– Work with the reservations team on a day-to-day basis to have a thorough understanding of the guests reservation/booking
– Communicate with the guests to finalize the details of the visit including food and other options in relation to the visit
– Collaborate with different teams within OliOli® – for example, communicate the food preferences with the café team in a timely manner, communicate any special requests with the facilities or the guest engagement team as necessary and appropriate
– Welcome visitors at the time of the event and ensure that their event moves flawlessly through the museum
– Undertake all the set-up requirements in the event rooms as appropriate
– Remain attentive to the guests throughout their stay at OliOli® and resolve any concerns / answer any queries in a favorable manner
– Accept payments from visitors for group bookings
– Participate in training programs designed to enhance interaction with visitors in the OliOli® manner

Internal Coordination

– Provide colleagues with a forward-looking calendar of all the events planned on a weekly/daily basis
– Ensure that chaperones are assigned to the group visits
– Adhere to all policies and procedures of OliOli®
– Assist visitors in case of an incident or an emergency situation
– Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities

– Make sure that the F&B orders are placed in time in conjunction with the café supervisor; ensure that the food for specific events is made available to visitors at the appropriate time
– Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
– Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives

QUALIFICATIONS

– Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
– Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classrooms.
– Excellent communication skills and ability to interact positively with children, adults, and large groups.
– Experience working in a fast-paced, high-volume environment.
– Ability to work with diverse staff and visitors.
– Excellent grasp of the English and Arabic language

Traits & Characteristics
Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
Lots of positive energy; respectful of diversity; patient and empathetic; friendly
Interest and enthusiasm for working with children and families
Ability to work with diverse staff and visitors

Education
College degree is required. Education in early childhood development will be a plus.

PHYSICAL DEMANDS

The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
The noise level in the work environment is highly variable, from quiet to loud.
The working timings include morning and/or evening shifts. Weekends and holidays work are required.
Uniform/dress code required.

Salary Offered = 7000 QAR + Benefits.

Job Types: Full-time, Permanent, Contract

Salary: QAR7,000.00 per month

Application Question(s):

• Days off are on weekdays. Are you willing to work public holidays and weekends?
• Are you currently based in Doha and have a valid Qatari ID?